Social Media Saving Lives


This project is a requirement of the GOA Abnormal Psychology Course. Using the process of design thinking, a challenge in the world of mental health was identified, interviews and research were undertaken, and a solution prototype was developed. Below you will find information about the identified area of concern and my proposed solution. Please feel free to provide feedback on this prototype, using questions such as “How might we…”, “What if….?”, “I wonder….”, “I like…”, and “I wish.” Keep the comments positive, please. For more information on the process of Design Thinking, go here


It is through my project that I hope to raise awareness about an organization called Crisis Text Line. This organization was introduced to me at a school assembly at my High School. It immediately caught my attention as it was something that I thought would be very helpful to this generation of teenagers. Teenagers, especially, in the 21st century are very connected to technology. In fact, with social media ever-expanding, I think it is really important that teens have a source of help right on their mobile devices. Another piece of this issue is for kids to have the courage to seek help when oneself needs and also when one realizes that someone they know needs the support.  It is through this organization, however, that allows them to easily talk to someone anonymously through text. This in general is such a great thing to have given how technology is ever-expanding and so many teens have mobile devices.





The Most Common Crises 

The most common crises across the United States ranges from depression, suicidal ideation, family issues, romantic issues, and self-harm. In fact, 80% of their text volume comes from teens. However, more specifically, in the Bay Area/Silicon Valley in particular, issues including stress, bereavement, and third party texters. Crisis trend data shows that suicides tend to peak on Sundays and conversations about stress tend to peak on Wednesdays.

What makes this specific organization so beneficial? 

The video below provides great background on Crisis Text Line. In addition, it provides a specific examples of how their counselors have directly helped a girl. Hearing this really helps viewers to understand how amazing this organization is and how much it helps get people in crisis move "from hot moments to cool moments."

What protocol do Crisis Counselors tend to follow? 

Crisis Text Line has trained "Crisis Counselors" ready to help the texter in that instant. When responding to the texter, the Crisis Counselor follow a certain tactic...

  1. Establish Rapport (asking name of texter)
  2. Exploring the problem (using open-ended questions, validation eg. "it's understandable you're feeling overwhelmed," strength identification "it's brave if you to text in, that takes a lot of courage"
  3. Ladder up risk assessment for suicidal (asking about suicidal thoughts, a plan, means, a timeframe to determine risk. If texter is at imminent risk and unwilling to safety plan, the organization will trigger an active rescue by calling emergency services"
  4. Collaboratively problem solve by empowering texter (asking, "in the past when you've felt overwhelmed, what's helped you calm down?" Coming up with coping skills with the texter like unique to them, like watching YouTube videos or listening to music)
  5. Wrapping up conversation with plan for texter and providing resources/websites based on what issue the texter is experiencing (a breathing GIF, To Write Love on Her Arms,, etc

Lastly, following these conversations, 90% find that the conversation was helpful.

If you wish to inquire further about this organization, the link is attached below and there is a video attached below with more specific information about the benefits of the organization .

The Crisis Number is: 741741 ... spread the word and add this number to your contacts.


Crisis Text Line. N.p., n.d. Web. 25 Apr. 2017. <>.

How Data from a Crisis Text Line Is Saving Lives. Perf. Nancy Lublin. Ted. N.p., n.d. Web. 15 Apr. 2017.<>.

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